What are some strategies to turn detractors into passives or promoters?

Bain Certified Net Promoter Score®, Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® ... Among Net Promoter® practitioners, the quest for good ... A good NPS is generally considered (by Bain & Co) to be above 50, while scores of 70 or higher are considered exceptional — but you know what we have to say to ... Oct 18, 2016 ... What's a good Net Promoter Score. Based on the global NPS standards, any score above 0 would be considered “good” (50 and above being excellent ... Oct 8, 2024 ... In general, a good eNPS score usually ranges from +10 to +30. If your score is above +30, you're likely doing a great job turning employees into ... Customers trust personal recommendations far more than paid ads, making promoters your most valuable marketers. Companies with higher NPS scores grow twice as ... Oct 18, 2019 ... According to their NPS ratings, 50% of customers in our first survey were promoters, but 69% of customers had actually recommended a brand. So ... Feb 5, 2025 ... What's a good Net Promoter Score? · Global benchmarks: How you compare to other businesses worldwide, including the average and median NPS. Mar 14, 2017 ... B2C events · NPS of <0 — something must have caught on fire · NPS of 0–20 — meh · NPS of 20–40 — thumbs up but average. Your mom loved it though. Net Promoter Score NPS Survey Question. Typical NPS surveys consist of just one question. Considering your complete experience with our company, how likely ... Apr 20, 2021 ... By using this website, you agree to our use of cookies. We use cookies to provide you with a great experience and to help our website run ...