How can NPS be used to evaluate the performance of support agents?

What's a Good Employee Net Promoter Score? ... The more favorable and engaged your employees are, the better will the score be. Typically, any score above 0 is ... A good starting point is to aim for a 50 or higher. Anything below this threshold may indicate that you need to work on improving customer satisfaction. Feb 2, 2011 ... There are three basic ways to determine whether your company/product/service has a "good" Net Promoter score: 1. The NPS Calculation · Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, fueling growth. · Passives (score 7-8) are satisfied but ... What is a good NPS score? According to our global benchmark data, which accounts for the NPS of more than 150,000 organizations, the average score is +32. If ... This produced a score ranging from –100 to 100. Twenty-eight of the 46 Listen for Good organizations had Net Promoter Scores of 60 or higher, 15 had a score ... May 14, 2019 ... What is a Good NPS Response Rate? According to Retently, NPS surveys have a much better response rate than typical email campaigns. Effective ... Mar 14, 2017 ... B2C events · NPS of <0 — something must have caught on fire · NPS of 0–20 — meh · NPS of 20–40 — thumbs up but average. Your mom loved it though. Jun 10, 2022 ... To recap, an eNPS score can range from -100 to +100. We often advise clients that a score between +10 to 30 is good, but higher scores are ... Jan 17, 2023 ... Net Promoter Score for hotels is an ideal way to measure customer loyalty. It allows gauging whether the customers will return to spend more on ...