What are some key metrics to include alongside NPS in your reports?

Mar 14, 2017 ... B2C events · NPS of <0 — something must have caught on fire · NPS of 0–20 — meh · NPS of 20–40 — thumbs up but average. Your mom loved it though. Sep 28, 2022 ... Takeaways · Average NPS scores have dropped slightly, from +10 to +3, but this could easily be due to the mix of clients that we work with. The best is 100. However, both of these scores are highly unlikely in real life. Passives count toward the total number of respondents, which decreases the ... While NPS scores range from -100 to +100, their interpretation depends on your industry and market. Mar 24, 2023 ... Its aim was good: to reduce myopic focus on business results and usher a customer-centric mindset. As such, I have no doubt NPS did a lot of ... Nov 22, 2018 ... Abstract. Net Promoter Score, touted as the “single customer metric you need” and calculated from customers' answer to one simple question about ... Feb 26, 2021 ... What is a Good Net Promoter Score? Scores vary widely depending on several factors like industry, country, and demographics of your customers. Dec 13, 2023 ... A good NPS for a healthcare company would typically fall within the positive range, with scores above 30 or 40 considered strong. Keep in mind ... The creators of the NPS metric, Bain & Company, say that although an NPS score above 0 is good, above 20 is great and above 50 is amazing. Anywhere above 80 is ... May 6, 2022 ... The best and most quantifiable way to answer this question is through the Net Promoter Score (NPS). A Key Performance Indicator (KPI) measures ...