What are some influential books or articles on NPS?

Survale's Talent Feedback Platform provides employers with an “Always-On,” real-time solution for automatically gathering, analyzing and acting upon ... Jun 8, 2011 ... But what are good Net Promoter and Usability Scores? Consumer & Productivity Software Benchmark Survey. Over the past six months I conducted the ... What a good Net Promoter Score looks like · The lower quartile of organisations (or the bottom 25% of performers) have an NPS of 0 or lower. · The median NPS is ... Net Promoter Score NPS Survey Question. Typical NPS surveys consist of just one question. Considering your complete experience with our company, how likely ... What's a good Net Promoter Score for your industry? Statistically speaking, you want to have a positive score (more promoters than detractors). The higher above ... Employee net promoter score (eNPS) measures engagement and satisfaction by asking employees: “How likely are you to recommend this organization as a great ... Jun 21, 2024 ... ... reasonable because raters generally tend to be generous and give fairly high scores. That said, a “good” net-promoter score varies depending ... Feb 12, 2023 ... In this way, Employee Net Promoter score quantifies employee engagement and satisfaction across your organization. The best way to measure your ... The best is 100. However, both of these scores are highly unlikely in real life. Passives count toward the total number of respondents, which decreases the ... What is a good NPS score? According to our global benchmark data, which accounts for the NPS of more than 150,000 organizations, the average score is +32. If ...