What are some resources for continuous learning and professional development in customer experience and NPS?

Net Promoter Score NPS Survey Question. Typical NPS surveys consist of just one question. Considering your complete experience with our company, how likely ... While NPS scores range from -100 to +100, their interpretation depends on your industry and market. May 24, 2022 ... According to Bain & Co, the inventor of the NPS, any positive score, meaning any score above 0, is considered 'good' in the eyes of customer ... Jul 6, 2023 ... NPS comes in the form of a short customer survey typically sent twice a year. A typical NPS asks one question: “On a scale of 0 to 10, how ... Your Net Promoter Score is simply the percentage of customers who are promoters (those who scored 9 or 10) minus the percentage who are detractors (those who ... Bain Certified Net Promoter Score®, Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® ... Among Net Promoter® practitioners, the quest for good ... Mar 27, 2025 ... NPS Survey · A good NPS score, generally speaking, is anything between 0 and 30. · A score between 30 and 60, indicates that your clients love you ... May 26, 2020 ... For utilities, customers with a high net promoter score may be good candidates for increased outreach and offers for demand response and other ... Oct 8, 2024 ... Net Promoter Scores range from -100 to +100, and what is considered 'good,' 'bad,' or 'neutral' can vary greatly across industries. Some count a ... Dec 9, 2024 ... Boost patient loyalty and improve care delivery with effective net promoter score (NPS) strategies for healthcare organizations.