How can you ensure the integrity of your NPS data?

The creators of the NPS metric, Bain & Company, say that although an NPS score above 0 is good, above 20 is great and above 50 is amazing. Anywhere above 80 is ... Nov 22, 2018 ... Abstract. Net Promoter Score, touted as the “single customer metric you need” and calculated from customers' answer to one simple question about ... Feb 18, 2025 ... Since Net Promoter Score ranges from -100 to +100, any score above 0 is considered good, as it means a company has more promoters than ... A good starting point is to aim for a 50 or higher. Anything below this threshold may indicate that you need to work on improving customer satisfaction. NPS, or net promoter score, is the standard measurement for gauging customer loyalty and satisfaction. It is highly effective for assessing satisfaction ... Feb 26, 2021 ... What is a Good Net Promoter Score? Scores vary widely depending on several factors like industry, country, and demographics of your customers. Some experts, like the experts at Retently, break it down further by denoting scores of 0-30 as “good”, scores of 30-70 as “great”, and a score between 70-100 ... Sep 28, 2022 ... Takeaways · Average NPS scores have dropped slightly, from +10 to +3, but this could easily be due to the mix of clients that we work with. Sep 4, 2022 ... The rule of thumb is that anything below 30 is mediocre, whereas a score between 30-50 is good, a score between 50-70 is great, and a score ... Mar 5, 2019 ... The NPS score rating ranges from -100 to 100. Anything above the median of 0 is deemed to be a “good” NPS. Reichheld considers scores of 50 – 80 to be ...