What are some unique considerations for measuring "promoters" and "detractors" in a non-profit context?

What a good Net Promoter Score looks like · The lower quartile of organisations (or the bottom 25% of performers) have an NPS of 0 or lower. · The median NPS is ... Nov 14, 2022 ... However, most companies see eNPS range anywhere from zero to 30, with any score above 40 being excellent. Scores also vary by company size and ... NPS, or net promoter score, is the standard measurement for gauging customer loyalty and satisfaction. It is highly effective for assessing satisfaction ... Dec 23, 2024 ... NPS score ranges from 30 to 49: This range is still regarded as good, indicating that the company has a solid foundation of satisfied customers ... The NPS Calculation · Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, fueling growth. · Passives (score 7-8) are satisfied but ... May 24, 2022 ... According to Bain & Co, the inventor of the NPS, any positive score, meaning any score above 0, is considered 'good' in the eyes of customer ... Aug 30, 2024 ... Achieving average Net Promoter Scores above 50 is excellent, suggesting that many existing customers are satisfied. A NPS score below 0 ... Oct 8, 2024 ... In general, a good eNPS score usually ranges from +10 to +30. If your score is above +30, you're likely doing a great job turning employees into ... Jul 16, 2018 ... What is a good NPS? A good net promoter score is technically anything above zero, which means you have more promoters than detractors. The worst ... The creators of the NPS metric, Bain & Company, say that although an NPS score above 0 is good, above 20 is great and above 50 is amazing. Anywhere above 80 is ...