How can you respond to negative feedback on social media related to your NPS?

The best performers receive an average NPS score of 80 or better. Good net promoter scores often demonstrate a customer base with enthusiasm for the company. Mar 1, 2023 ... Any NPS score above 0 is "good". It means that your audience is more loyal than not. Anything above 20 is considered "favourable". Bain & Co, ... Feb 12, 2023 ... In this way, Employee Net Promoter score quantifies employee engagement and satisfaction across your organization. The best way to measure your ... This produced a score ranging from –100 to 100. Twenty-eight of the 46 Listen for Good organizations had Net Promoter Scores of 60 or higher, 15 had a score ... The best is 100. However, both of these scores are highly unlikely in real life. Passives count toward the total number of respondents, which decreases the ... Dec 13, 2023 ... A good NPS for a healthcare company would typically fall within the positive range, with scores above 30 or 40 considered strong. Keep in mind ... Feb 26, 2024 ... A Net Promoter Score (also called an NPS score) is a metric used to measure how likely a customer is to recommend your business to another person. The NPS is an evaluative management instrument created by business strategist Frederick F. Reichheld to determine the loyalty and satisfaction of a company's ... The score is calculated by subtracting the percentage of 0-6 responses from the percentage of 9-10 responses. For example, if 20% of customers answer 9 or 10 ... Net promoter score (NPS) is a market research metric that is based on a single survey question asking respondents to rate the likelihood that they would ...