When might NPS not be the best metric to use?

Dec 13, 2023 ... A good NPS for a healthcare company would typically fall within the positive range, with scores above 30 or 40 considered strong. Keep in mind ... Apr 20, 2021 ... By using this website, you agree to our use of cookies. We use cookies to provide you with a great experience and to help our website run ... What is a good NPS score? According to our global benchmark data, which accounts for the NPS of more than 150,000 organizations, the average score is +32. If ... The NPS Calculation · Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, fueling growth. · Passives (score 7-8) are satisfied but ... What is a good eNPS score? · -100-0: Scores between -100 and 0 indicate a high number of detractors, which means people have a very poor experience in the ... Apr 2, 2023 ... Basically, if your company has an NPS score of 31 or higher, your company has a good NPS score based on the absolute method. Apr 18, 2025 ... Those who give scores of 0-6 are considered detractors. The score is calculated by taking the percentage of promoters and subtracting the ... A good NPS is generally considered (by Bain & Co) to be above 50, while scores of 70 or higher are considered exceptional — but you know what we have to say to ... A good starting point is to aim for a 50 or higher. Anything below this threshold may indicate that you need to work on improving customer satisfaction. Jan 11, 2024 ... The net promoter score scale ranges from -100 to +100, with -100 being worst and +100 being best. Getting an accurate net promoter score ...