What is your final definition of what constitutes a "good" Net Promoter Score for your specific business and industry?

The NPS is an evaluative management instrument created by business strategist Frederick F. Reichheld to determine the loyalty and satisfaction of a company's ... May 24, 2022 ... According to Bain & Co, the inventor of the NPS, any positive score, meaning any score above 0, is considered 'good' in the eyes of customer ... Jul 21, 2015 ... Divide your customers into “Promoters”, “Passives”, and “Detractors”. Promoters give a score of 9 or 10, passives 7 or 8, and detractors 0 to 6. Feb 26, 2021 ... What is a Good Net Promoter Score? Scores vary widely depending on several factors like industry, country, and demographics of your customers. ... Net Promoter score was just 16. What is a good NPS score? The best NPS score is one that is continually improving. It's hard to broadly benchmark scores ... May 8, 2023 ... A good score is anywhere between 10 and 30, and a score of 30 or greater is considered excellent. Calculating eNPS can help employers: Get a ... Feb 26, 2024 ... A Net Promoter Score (also called an NPS score) is a metric used to measure how likely a customer is to recommend your business to another person. Feb 12, 2023 ... In this way, Employee Net Promoter score quantifies employee engagement and satisfaction across your organization. The best way to measure your ... What is a good NPS score? According to our global benchmark data, which accounts for the NPS of more than 150,000 organizations, the average score is +32. If ... Jun 10, 2022 ... To recap, an eNPS score can range from -100 to +100. We often advise clients that a score between +10 to 30 is good, but higher scores are ...