Is there a universal definition of a "good" NPS?

Jun 21, 2024 ... ... reasonable because raters generally tend to be generous and give fairly high scores. That said, a “good” net-promoter score varies depending ... What is a Net Promoter Score? · Promoters (Score 9-10): These are customers who are extremely satisfied with your product or service and are likely to recommend ... Feb 5, 2025 ... What's a good Net Promoter Score? · Global benchmarks: How you compare to other businesses worldwide, including the average and median NPS. Aug 19, 2022 ... Abstract. Background: Patient experience is a complex phenomenon that presents challenges for appropriate and effective measurement. With the ... Customers trust personal recommendations far more than paid ads, making promoters your most valuable marketers. Companies with higher NPS scores grow twice as ... The best is 100. However, both of these scores are highly unlikely in real life. Passives count toward the total number of respondents, which decreases the ... May 26, 2020 ... For utilities, customers with a high net promoter score may be good candidates for increased outreach and offers for demand response and other ... Oct 21, 2024 ... What is the best and the worst eNPS? Here's how to read employee Net Promoter Score results: ... Generally, everything that is in the range 10–30 ... What's a good Net Promoter Score for your industry? Statistically speaking, you want to have a positive score (more promoters than detractors). The higher above ... May 6, 2022 ... The best and most quantifiable way to answer this question is through the Net Promoter Score (NPS). A Key Performance Indicator (KPI) measures ...