How can you analyze open-ended feedback from NPS surveys?

Feb 12, 2023 ... In this way, Employee Net Promoter score quantifies employee engagement and satisfaction across your organization. The best way to measure your ... Jan 15, 2025 ... The NPS varies across industries, but it is generally acknowledged that a positive score is good, a score of +50 or more is excellent and a ... Jan 11, 2024 ... The net promoter score scale ranges from -100 to +100, with -100 being worst and +100 being best. Getting an accurate net promoter score ... Mar 10, 2022 ... Could your institution's Net Promoter Score (NPS) hold the key to ... Ultimately, what constitutes a good NPS is industry-specific. For ... Some experts, like the experts at Retently, break it down further by denoting scores of 0-30 as “good”, scores of 30-70 as “great”, and a score between 70-100 ... The NPS Calculation · Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, fueling growth. · Passives (score 7-8) are satisfied but ... Employee net promoter score (eNPS) measures engagement and satisfaction by asking employees: “How likely are you to recommend this organization as a great ... Nov 21, 2023 ... NPS scores range from -100 to 100, with higher scores indicating stronger customer loyalty. However, what qualifies as a “good” score varies by ... Feb 18, 2025 ... Since Net Promoter Score ranges from -100 to +100, any score above 0 is considered good, as it means a company has more promoters than ... We will be looking at the absolute values of a good Net Promoter Score across industries, factors affecting NPS benchmarks, and steps to take when comparing ...