How can you overcome resistance to focusing on NPS?

Jun 10, 2022 ... To recap, an eNPS score can range from -100 to +100. We often advise clients that a score between +10 to 30 is good, but higher scores are ... Feb 5, 2025 ... What's a good Net Promoter Score? · Global benchmarks: How you compare to other businesses worldwide, including the average and median NPS. Mar 1, 2023 ... Any NPS score above 0 is "good". It means that your audience is more loyal than not. Anything above 20 is considered "favourable". Bain & Co, ... Oct 4, 2022 ... For the MSP industry, a good NPS can typically fall between 30 to 70. This range indicates a healthy balance of promoters over detractors ... Feb 18, 2025 ... Since Net Promoter Score ranges from -100 to +100, any score above 0 is considered good, as it means a company has more promoters than ... The best performers receive an average NPS score of 80 or better. Good net promoter scores often demonstrate a customer base with enthusiasm for the company. Some experts, like the experts at Retently, break it down further by denoting scores of 0-30 as “good”, scores of 30-70 as “great”, and a score between 70-100 ... A good starting point is to aim for a 50 or higher. Anything below this threshold may indicate that you need to work on improving customer satisfaction. Jul 16, 2018 ... What is a good NPS? A good net promoter score is technically anything above zero, which means you have more promoters than detractors. The worst ... Jun 8, 2011 ... But what are good Net Promoter and Usability Scores? Consumer & Productivity Software Benchmark Survey. Over the past six months I conducted the ...