


Various approaches to interacting with customers
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- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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what is csm Informational
- The link between customer success and business profitability
- Creating resources and knowledge bases for customers
- Preparing a summary of their progress, highlighting achievements, and discussing future goals and opportunities for growth
- Acknowledging significant events or successes to strengthen relationships and reinforce the value of the partnership
- CSM's impact on upsells and cross-sells What are upsells and cross-sells
- Showcasing positive outcomes and testimonials to attract new customers
- CSM Definition
- Going beyond standard interactions to build stronger relationships
- Understanding and acknowledging the customer's frustration
- Roles and responsibilities at various CSM levels What are entry-level CSM roles
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