The link between customer success and business profitability
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$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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what is csm Informational
- CSM's impact on customer loyalty How does CSM contribute to customer retention
- Features of a low-touch strategy What is a tech-touch CSM model
- Making customer success stories relatable and impactful How does CSM adapt to different communication styles
- Maximizing productivity and delivering consistent service How does CSM contribute to the development of a customer-centric knowledge base by identifying common questions and areas of confusion
- Managing expectations and potentially identifying opportunities for future product enhancements What is the role of effective communication in building alignment and understanding between the customer and the internal team regarding project goals and timelines
- Handling complex customer issues that require higher-level intervention
- Providing exceptional service and support that exceeds customer expectations
- Exploring options for retaining the customer and finding mutually beneficial solutions What are some effective ways for CSMs to stay up-to-date on the latest product features and updates
- Learning from past experiences to improve CSM practices How does CSM measure the ROI of customer success initiatives
- Remaining calm and objective, actively listening to all perspectives, and working towards a mutually agreeable solution
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Next Day Delivery by USPS
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Express Delivery - 48 Hours
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Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
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Store Delivery $6.99 Find out more
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International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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