


CSM's impact on upsells and cross-sells What are upsells and cross-sells
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what is csm Informational
- CSM's impact on customer loyalty How does CSM contribute to customer retention
- Features of a low-touch strategy What is a tech-touch CSM model
- Making customer success stories relatable and impactful How does CSM adapt to different communication styles
- Maximizing productivity and delivering consistent service How does CSM contribute to the development of a customer-centric knowledge base by identifying common questions and areas of confusion
- Managing expectations and potentially identifying opportunities for future product enhancements What is the role of effective communication in building alignment and understanding between the customer and the internal team regarding project goals and timelines
- Handling complex customer issues that require higher-level intervention
- Providing exceptional service and support that exceeds customer expectations
- Exploring options for retaining the customer and finding mutually beneficial solutions What are some effective ways for CSMs to stay up-to-date on the latest product features and updates
- Learning from past experiences to improve CSM practices How does CSM measure the ROI of customer success initiatives
- Remaining calm and objective, actively listening to all perspectives, and working towards a mutually agreeable solution
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