

Creating resources and knowledge bases for customers
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$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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what is csm Informational
- Tailoring interactions, communications, and solutions to individual customer needs and preferences
- Ensuring a smooth onboarding experience What is customer training
- CSM's focus on reducing customer effort How does CSM use feedback tools and surveys
- Serving as a voice for the customer and ensuring that their interests are considered in decision-making processes across different departments
- Providing input on the topics that should be covered and the level of detail required
- Expanding the customer's investment and strengthening their relationship with the company What are some effective techniques for managing customer expectations regarding the level of ongoing support they will receive after the initial onboarding phase
- Core principles of customer success How does CSM relate to customer success
- Retaining customers for longer periods and encouraging them to spend more over time
- Demonstrating the value proposition through real-world examples What are some common misconceptions about the CSM role
- CSM's impact on upsells and cross-sells What are upsells and cross-sells
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You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
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Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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