
Monitoring key performance indicators and providing insights
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$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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what is csm Informational
- Assessing the likelihood of customer retention and growth
- Thinking critically to analyze the root cause of problems and developing innovative approaches to resolve them
- Managing customer expectations regarding feature implementation What is the importance of follow-up in CSM
- Uncovering underlying issues and providing more comprehensive support How does CSM contribute to the continuous improvement of customer onboarding processes based on feedback and performance data
- Various approaches to interacting with customers
- Demonstrating expertise, being responsive and reliable, and showing a genuine interest in their success
- Proactively reaching out through various channels and attempting to re-engage them by offering value and addressing potential concerns
- Providing timely and transparent information to customers to avoid surprises and build trust
- Recognizing and acknowledging the frustration or inconvenience caused by problems and responding with understanding and a focus on finding solutions
- The onboarding process for new customers
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Next Day Delivery by USPS
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Express Delivery - 48 Hours
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Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
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Store Delivery $6.99 Find out more
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International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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