


Proactively reaching out through various channels and attempting to re-engage them by offering value and addressing potential concerns
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$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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what is csm Informational
- Taking preventative measures to ensure a positive customer experience How does CSM contribute to the continuous improvement of the product or service based on customer feedback
- Building stronger relationships by showing genuine care and concern How does CSM contribute to a data-driven culture within the customer success organization
- Providing a unified and consistent customer experience What is the importance of setting clear goals and objectives for CSM activities
- Identifying the reasons for disengagement and tailoring outreach efforts accordingly What are some strategies for celebrating and recognizing customer milestones and achievements
- Maintaining open communication and seeking resolutions What is the role of proactive check-ins in CSM
- Ensuring a smooth onboarding experience What is customer training
- Connecting with customers on an emotional level to identify their challenges
- Contrasting CSM and sales responsibilities What is the difference between CSM and account management
- A documented strategy for achieving customer goals
- Features of a low-touch strategy What is a tech-touch CSM model
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You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
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Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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