Assessing the likelihood of customer retention and growth
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what is csm Informational
- Understanding and acknowledging the customer's frustration
- Implementing a clear process for evaluating and addressing requests based on their impact and feasibility
- Understanding customer needs and suggesting additional products or services that could provide further value
- Preparing a summary of their progress, highlighting achievements, and discussing future goals and opportunities for growth
- Measuring customer loyalty and advocacy
- Communicating transparently with customers about timelines and expectations for fulfilling their requests How does CSM contribute to a positive brand image and customer loyalty through consistent and high-quality interactions
- Implementing strategies to mitigate churn What is the role of building relationships in CSM
- Ensuring a consistent customer experience across departments What is a Net Promoter Score (NPS) and how does it relate to CSM
- Ensuring customers understand and adopt new functionalities What is the role of feedback in improving CSM processes
- Tailoring the content to their specific needs and use cases, providing hands-on exercises, and ensuring ample opportunity for questions and answers
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