


Handling complex customer issues that require higher-level intervention
In Stock
$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
Find similar items here:
what is csm Informational
- Remaining calm and professional, actively listening to their concerns, and clearly articulating solutions
- Responding with compassion and a focus on finding a resolution How does CSM contribute to the overall customer experience (CX)
- Identifying areas for improvement in onboarding How does CSM ensure customer adoption of a product or service
- Utilizing tools for email marketing, onboarding workflows, and proactive outreach to manage a larger number of customers effectively
- Empowering customers to become proficient users How does CSM handle situations where a customer is resistant to adopting new features or changes to the product
- Creating a sense of connection and value for each customer How does CSM handle situations where a customer is not actively using the product or service
- Working seamlessly with technical support, product, and sales teams to gather information and coordinate a comprehensive solution
- Asking open-ended questions to understand their reasons for leaving and gathering valuable feedback for improvement
- Teams a CSM interacts with What are the key skills of a successful CSM
- Uncovering underlying issues and providing more comprehensive support How does CSM contribute to the continuous improvement of customer onboarding processes based on feedback and performance data
-
Next Day Delivery by USPS
Find out more
Order by 9pm (excludes Public holidays)
$11.99
-
Express Delivery - 48 Hours
Find out more
Order by 9pm (excludes Public holidays)
$9.99
-
Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
-
Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store -
International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
No reviews yet. Only logged in customers who have purchased this product may leave a review.