Remaining calm and professional, actively listening to their concerns, and clearly articulating solutions
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$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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what is csm Informational
- Creating a sense of connection and value for each customer How does CSM handle situations where a customer is not actively using the product or service
- CSM's impact on NPS scores What are Customer Satisfaction (CSAT) scores
- Ensuring a smooth and successful transition for the customer How does CSM leverage customer success metrics to demonstrate the impact and ROI of their work to internal stakeholders
- Ensuring that all stakeholders have a shared understanding of objectives, deliverables, and deadlines
- Highlighting the ongoing benefits of the product or service How does CSM handle situations where a customer is expressing dissatisfaction but not providing specific details about their concerns
- Identifying at-risk customers through health scores What are customer health scores
- Paying attention not only to what customers say but also how they say it and what they don't say
- Maintaining positive relationships while navigating business discussions How does CSM handle situations where a customer's usage of the product is significantly lower than expected
- Promoting a mindset that prioritizes customer satisfaction and success What are some effective techniques for managing customer expectations during the implementation or integration phase of a new product or service
- Effective strategies for onboarding new clients
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Next Day Delivery by USPS
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$11.99
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Express Delivery - 48 Hours
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Order by 9pm (excludes Public holidays)
$9.99
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Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
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Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
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International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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