


Creating a sense of connection and value for each customer How does CSM handle situations where a customer is not actively using the product or service
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$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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what is csm Informational
- Clearly outlining the implementation timeline, providing regular updates on progress, and proactively addressing any challenges that arise
- Maximizing productivity and delivering timely service How does CSM handle situations where a customer is considering canceling their subscription or contract
- Tailoring your resume to CSM job requirements What is the importance of continuous learning in CSM
- Exploring potential workarounds or alternative solutions while communicating honestly about the limitations
- Impact of CSM on a business What types of companies need CSMs
- Building internal support for customer-centric strategies What is the role of effective negotiation skills in CSM, particularly when addressing contract renewals or expansion opportunities
- Acting as a voice of the customer and providing valuable insights to product development teams
- Metrics used to measure CSM success What are common CSM tools
- CSM's impact on upsells and cross-sells What are upsells and cross-sells
- Using appropriate humor to build rapport and lighten tense situations
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Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
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Store Delivery $6.99 Find out more
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International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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