



Utilizing tools for email marketing, onboarding workflows, and proactive outreach to manage a larger number of customers effectively
In Stock
$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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what is csm Informational
- Stages of the customer experience How does a CSM impact the customer journey
- Organizing schedules, setting deadlines, and managing workload efficiently to meet the needs of a diverse customer base
- Collaborating and exchanging best practices and insights
- Utilizing survey data to improve customer success What is the role of communication skills in CSM
- Turning potentially negative situations into opportunities to strengthen the relationship How does CSM contribute to the overall value proposition of the company by ensuring that customers realize the full potential of the product or service
- Tracking key metrics over time to demonstrate the sustained benefits of customer success management
- Teams a CSM interacts with What are the key skills of a successful CSM
- Fostering a customer-centric culture How does remote work affect CSM
- Identifying areas for improvement in onboarding How does CSM ensure customer adoption of a product or service
- Asking open-ended questions to understand their reasons for leaving and gathering valuable feedback for improvement
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Next Day Delivery by USPS
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Express Delivery - 48 Hours
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Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
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Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
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International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
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Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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