

What is CSM
In Stock
$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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what is csm Informational
- Turning negative feedback into opportunities for improvement What is the importance of empathy in de-escalating customer issues
- Providing initial troubleshooting steps, escalating complex issues to technical support, and ensuring timely communication throughout the resolution process
- Key performance indicators for CSM roles
- CSM's responsibility in creating success plans What are the elements of a customer success plan
- Improving overall team effectiveness and consistency How does CSM stay motivated and engaged in their role
- Addressing their concerns and demonstrating the value proposition of the updates What is the role of proactive problem-solving in anticipating potential customer issues and addressing them before they arise
- Creating a positive experience for the customer from the initial sale through ongoing support How does CSM leverage customer feedback to identify opportunities for improving the user experience (UX) of the product or service
- Driving efficiency and effectiveness within the organization based on customer insights What are some best practices for conducting effective kickoff calls with new customers
- Analyzing customer behavior and health metrics to anticipate potential issues or needs and reaching out with relevant information or assistance
- Various approaches to interacting with customers
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Next Day Delivery by USPS
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Order by 9pm (excludes Public holidays)
$11.99
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Express Delivery - 48 Hours
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Order by 9pm (excludes Public holidays)
$9.99
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Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
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Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store -
International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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