Driving efficiency and effectiveness within the organization based on customer insights What are some best practices for conducting effective kickoff calls with new customers
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what is csm Informational
- Tailoring the content to their specific needs and use cases, providing hands-on exercises, and ensuring ample opportunity for questions and answers
- Providing realistic estimates and keeping customers informed of progress throughout the resolution process
- Tracking and reporting on key performance indicators such as churn rate, customer satisfaction scores, and customer lifetime value
- Facilitating communication and finding common ground to align on goals and ensure a unified approach
- Empowering customers to become proficient users How does CSM handle situations where a customer is resistant to adopting new features or changes to the product
- The role of CSM in the renewal process What are common reasons for customer churn
- Finding mutually beneficial agreements that meet the customer's needs while also aligning with the company's business objectives
- Finding a balance between what is feasible and what the customer desires What is the role of humor in CSM interactions
- Collaborating and exchanging best practices and insights
- The onboarding process for new customers
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