Using narratives to communicate value and build connections with customers
In Stock
$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
Find similar items here:
what is csm Informational
- Salary expectations for different CSM roles and experience levels What are relevant certifications for CSM professionals
- Analyzing customer behavior and health metrics to anticipate potential issues or needs and reaching out with relevant information or assistance
- Providing honest feedback about the product's current direction while still acknowledging their input and offering potential alternative solutions
- Impact of CSM on a business What types of companies need CSMs
- Being reliable, knowledgeable, and responsive to their needs
- Providing support and building community through social channels What are the key metrics to track the success of customer onboarding
- Ensuring that every interaction leaves the customer feeling valued and supported
- Importance of proactive communication in CSM What is reactive customer support
- Maintaining transparency and managing expectations proactively How does CSM contribute to the development of a strong brand reputation by consistently delivering exceptional customer experiences
- Developing new skills and knowledge in customer success How does CSM handle customer complaints effectively
-
Next Day Delivery by USPS
Find out more
Order by 9pm (excludes Public holidays)
$11.99
-
Express Delivery - 48 Hours
Find out more
Order by 9pm (excludes Public holidays)
$9.99
-
Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
-
Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store -
International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
No reviews yet. Only logged in customers who have purchased this product may leave a review.