


Developing new skills and knowledge in customer success How does CSM handle customer complaints effectively
In Stock
$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
Find similar items here:
what is csm Informational
- Developing innovative approaches to customer communication and support How does CSM contribute to building a customer-centric culture within an organization
- Analyzing customer behavior and health metrics to anticipate potential issues or needs and reaching out with relevant information or assistance
- Grouping customers based on shared characteristics
- Using empathy to tailor solutions and support How does CSM handle feature requests from customers
- Meaning of the acronym CSM What is the role of a CSM
- Tracking key metrics over time to demonstrate the sustained benefits of customer success management
- Streamlining workflows and ensuring a comprehensive view of each customer relationship What is the role of empathy in understanding the emotional impact of product or service issues on customers
- Analyzing customer data and trends to identify potential pain points and implementing preventative measures
- Providing guidance and support to ensure they realize the intended value proposition What are some best practices for building strong internal relationships with the sales team to ensure a seamless transition for new customers
- Interpreting customer health score data What are different models of CSM engagement
-
Next Day Delivery by USPS
Find out more
Order by 9pm (excludes Public holidays)
$11.99
-
Express Delivery - 48 Hours
Find out more
Order by 9pm (excludes Public holidays)
$9.99
-
Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
-
Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store -
International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
No reviews yet. Only logged in customers who have purchased this product may leave a review.