



Remaining calm and objective, actively listening to all perspectives, and working towards a mutually agreeable solution
In Stock
$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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what is csm Informational
- Identifying and resolving customer issues effectively
- Streamlining workflows and ensuring a comprehensive view of each customer relationship What is the role of empathy in understanding the emotional impact of product or service issues on customers
- Probing with open-ended questions and actively listening to encourage them to elaborate on their issues
- Making data-driven decisions to enhance customer outcomes How does CSM handle situations where internal teams are not delivering on their promises to customers
- Continuously optimizing CSM operations How does CSM contribute to building a strong brand reputation
- Identifying satisfied customers who are willing to share their positive experiences and providing them with opportunities to do so
- Thinking critically to analyze the root cause of problems and developing innovative approaches to resolve them
- Ensuring positive and consistent interactions across all touchpoints
- Advocating for the customer's perspective across all departments
- Reaching out with targeted support and resources to address potential pain points and reinforce the value of the product or service
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Next Day Delivery by USPS
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Order by 9pm (excludes Public holidays)
$11.99
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Express Delivery - 48 Hours
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Order by 9pm (excludes Public holidays)
$9.99
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Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
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Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store -
International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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