


CSM's impact on NPS scores What are Customer Satisfaction (CSAT) scores
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what is csm Informational
- Strategies for addressing and resolving customer dissatisfaction
- Exploring potential workarounds or alternative solutions while communicating honestly about the limitations
- Measuring the effectiveness of the onboarding process
- Investigating the reasons for low adoption and developing a plan to help them realize more value from the offering
- The role of automation in tech-touch CSM How do you build a successful CSM team
- Analyzing customer data for insights and improvements What are customer segmentation and its relevance to CSM
- Providing timely and transparent information to customers to avoid surprises and build trust
- Regularly evaluating and refining approaches to maximize effectiveness
- Providing guidance and support to ensure they realize the intended value proposition What are some best practices for building strong internal relationships with the sales team to ensure a seamless transition for new customers
- Using appropriate humor to build rapport and lighten tense situations
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