



Identifying and resolving customer issues effectively
In Stock
$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
Find similar items here:
what is csm Informational
- Highlighting the ongoing benefits of the product or service How does CSM handle situations where a customer is expressing dissatisfaction but not providing specific details about their concerns
- Ensuring they have the knowledge to effectively support and educate customers How does CSM contribute to the growth of the company by identifying opportunities for expansion within existing customer accounts
- Acting as a liaison to ensure smooth information flow
- Keeping customers informed about any potential delays and providing realistic timelines for resolution
- Interacting with customers on social platforms
- Creating a safe space for them to share their feedback What is the role of effective communication in managing expectations during periods of high support volume or unexpected delays
- Working closely with the customer to understand their goals and usage patterns and developing a plan to help them achieve better outcomes
- Regularly evaluating their skills and performance and seeking opportunities to learn and grow
- Treating the offboarding process as an opportunity to learn and potentially win back the customer in the future How does CSM handle situations where a customer is consistently demanding more support than their contract allows
- Monitoring customer health metrics, soliciting feedback, and addressing concerns before they escalate
-
Next Day Delivery by USPS
Find out more
Order by 9pm (excludes Public holidays)
$11.99
-
Express Delivery - 48 Hours
Find out more
Order by 9pm (excludes Public holidays)
$9.99
-
Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
-
Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store -
International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
No reviews yet. Only logged in customers who have purchased this product may leave a review.