Ensuring positive and consistent interactions across all touchpoints
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$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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what is csm Informational
- Receiving feedback constructively and taking action to address concerns
- Playing a key role in shaping the customer's perception of the company What are some emerging trends in customer success technology and tools
- Strengthening relationships and reinforcing the value of the partnership How does CSM handle situations where the product doesn't meet customer expectations
- Empowering customers to find answers and resolve issues independently What is the role of empathy in understanding the business goals and objectives of customers
- Communicating CSM progress to stakeholders What is the role of leadership in a CSM organization
- Going beyond standard interactions to build stronger relationships
- Demonstrating attentiveness and commitment to customer success How does CSM build trust and credibility with customers
- Tracking key metrics over time to demonstrate the sustained benefits of customer success management
- Aligning customer success efforts with their broader business outcomes How does CSM leverage customer feedback to identify opportunities for improving internal processes and workflows
- Working closely with the customer to understand their goals and usage patterns and developing a plan to help them achieve better outcomes
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Next Day Delivery by USPS
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Order by 9pm (excludes Public holidays)
$11.99
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Express Delivery - 48 Hours
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Order by 9pm (excludes Public holidays)
$9.99
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Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
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Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store -
International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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