



Building stronger relationships by showing genuine care and concern How does CSM contribute to a data-driven culture within the customer success organization
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$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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what is csm Informational
- Ensuring customer issues are resolved and satisfaction is achieved
- Ensuring timely resolution of escalated cases What is the role of documentation in CSM
- Alignment between customer success and marketing efforts
- Using insights from customer interactions to refine strategies
- Using appropriate humor to build rapport and lighten tense situations
- Receiving feedback constructively and taking action to address concerns
- Maintaining accurate records of communications, issues, and resolutions to provide context for future interactions and identify trends
- Ensuring a consistent customer experience across departments What is a Net Promoter Score (NPS) and how does it relate to CSM
- Collaborating and exchanging best practices and insights
- Ensuring a positive start to the customer journey How does CSM handle situations where a customer is requesting features that are not currently on the product roadmap
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Next Day Delivery by USPS
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Express Delivery - 48 Hours
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Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
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Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
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International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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