Connecting with customers on an emotional level to identify their challenges
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$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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what is csm Informational
- Using empathy to tailor solutions and support How does CSM handle feature requests from customers
- Using insights from customer interactions to refine strategies
- Addressing customer issues as they arise
- Being reliable, knowledgeable, and responsive to their needs
- Making data-informed decisions to optimize customer success strategies What are some best practices for conducting effective training sessions for customers on how to use a product or service
- Finding a balance between what is feasible and what the customer desires What is the role of humor in CSM interactions
- Being mindful of cultural nuances and communication styles
- Keeping customers informed in advance about any relevant updates or challenges that may impact them
- Documenting processes, creating resources, and implementing strategies that can be consistently applied as the customer base grows
- Ensuring accountability and improving internal processes What are some best practices for conducting effective customer success check-in meetings
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Next Day Delivery by USPS
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Express Delivery - 48 Hours
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Order by 9pm (excludes Public holidays)
$9.99
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Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
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Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
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International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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