Regularly evaluating their skills and performance and seeking opportunities to learn and grow
In Stock
$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
Find similar items here:
what is csm Informational
- Expanding the customer's investment and strengthening their relationship with the company What are some effective techniques for managing customer expectations regarding the level of ongoing support they will receive after the initial onboarding phase
- Responding with compassion and a focus on finding a resolution How does CSM contribute to the overall customer experience (CX)
- Creating positive customer experiences that lead to positive word-of-mouth
- Maximizing the impact of scheduled customer touchpoints How does CSM measure the long-term impact of their efforts on customer loyalty and lifetime value
- Strategies to promote customer referrals and positive reviews
- How the organization's values and environment affect customer success
- Measuring customer satisfaction with specific interactions
- Finding a balance between what is feasible and what the customer desires What is the role of humor in CSM interactions
- Preparing for a customer success manager interview
- Advocating for customer needs in product roadmaps What are the different career paths in CSM
-
Next Day Delivery by USPS
Find out more
Order by 9pm (excludes Public holidays)
$11.99
-
Express Delivery - 48 Hours
Find out more
Order by 9pm (excludes Public holidays)
$9.99
-
Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
-
Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store -
International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
No reviews yet. Only logged in customers who have purchased this product may leave a review.