Essential abilities for a CSM
In Stock
$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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what is csm Informational
- Analyzing why customers leave and implementing preventative measures to improve customer satisfaction and loyalty
- Identifying and resolving customer issues effectively
- Ensuring that documentation is clear, accurate, and addresses customer needs effectively What is the role of empathy in building rapport and establishing trust during virtual customer interactions
- Developing new skills and knowledge in customer success How does CSM handle customer complaints effectively
- Monitoring customer health metrics, soliciting feedback, and addressing concerns before they escalate
- CSM's role in guiding the customer journey
- Tailoring CSM approaches to different customer segments How does CSM collaborate with marketing
- Strategies to promote customer referrals and positive reviews
- Creating a personal connection despite the lack of face-to-face interaction How does CSM leverage customer data to identify opportunities for proactive outreach and support
- Utilizing feedback to improve customer experience
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Next Day Delivery by USPS
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Order by 9pm (excludes Public holidays)
$11.99
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Express Delivery - 48 Hours
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Order by 9pm (excludes Public holidays)
$9.99
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Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
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Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store -
International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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