

Creating comprehensive knowledge bases, FAQs, and tutorials that enable customers to resolve common issues independently
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$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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what is csm Informational
- Ensuring that commitments are met and promises are kept in a timely manner
- CSM's focus on reducing customer effort How does CSM use feedback tools and surveys
- Fostering strong and long-lasting customer connections How does CSM personalize the customer experience
- Paying close attention to customer communication
- Going beyond standard interactions to build stronger relationships
- Educating others within the organization about the value of CSM How does CSM handle customer feedback that is negative or critical
- Handling complex customer issues that require higher-level intervention
- Providing valuable insights to drive product development and strategic decision-making What are some effective techniques for managing and prioritizing customer requests when resources are limited
- Addressing concerns and finding alternative solutions or workarounds
- Roles and responsibilities at various CSM levels What are entry-level CSM roles
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Next Day Delivery by USPS
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Order by 9pm (excludes Public holidays)
$11.99
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Express Delivery - 48 Hours
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Order by 9pm (excludes Public holidays)
$9.99
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Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
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Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store -
International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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