



Ensuring that commitments are met and promises are kept in a timely manner
In Stock
$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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what is csm Informational
- Essential communication abilities for effective customer interaction
- Providing them with the knowledge and resources to succeed
- Advocating for features and enhancements that address customer needs What is the role of time management and organization skills in effectively managing a portfolio of customers
- Probing with open-ended questions and actively listening to encourage them to elaborate on their issues
- Addressing their concerns and demonstrating the value proposition of the updates What is the role of proactive problem-solving in anticipating potential customer issues and addressing them before they arise
- Receiving feedback constructively and taking action to address concerns
- Navigating complex internal dynamics to drive successful outcomes for the customer What is the role of effective follow-through in building trust and credibility with customers
- Acknowledging significant events or successes to strengthen relationships and reinforce the value of the partnership
- Sharing positive customer outcomes and testimonials to demonstrate the value of customer success initiatives
- Preparing agendas, actively listening, and providing value during interactions
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Next Day Delivery by USPS
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Order by 9pm (excludes Public holidays)
$11.99
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Express Delivery - 48 Hours
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Order by 9pm (excludes Public holidays)
$9.99
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Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
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Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store -
International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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