What are some conferences or events focused on customer experience and NPS?

Aug 20, 2024 ... A good Net Promoter Score (NPS) varies by industry, but generally, a score above 0 is positive, indicating more promoters than detractors. What Is a Good Candidate Net Promoter Score? · Industry NPS Standard · Higher Than Your Competition · Zero or Above. Mar 14, 2017 ... B2C events · NPS of <0 — something must have caught on fire · NPS of 0–20 — meh · NPS of 20–40 — thumbs up but average. Your mom loved it though. Feb 5, 2025 ... What's a good Net Promoter Score? · Global benchmarks: How you compare to other businesses worldwide, including the average and median NPS. The score is calculated by subtracting the percentage of 0-6 responses from the percentage of 9-10 responses. For example, if 20% of customers answer 9 or 10 ... A good Net Promoter Score is technically anything above zero, since this implies that you have more promoters than detractors. Dec 23, 2024 ... NPS score ranges from 30 to 49: This range is still regarded as good, indicating that the company has a solid foundation of satisfied customers ... May 6, 2022 ... The best and most quantifiable way to answer this question is through the Net Promoter Score (NPS). A Key Performance Indicator (KPI) measures ... Sep 28, 2021 ... A Net Promoter Score (NPS)® is a number your company can use to measure customer satisfaction and a valuable piece of the puzzle when it ... Nov 22, 2018 ... Abstract. Net Promoter Score, touted as the “single customer metric you need” and calculated from customers' answer to one simple question about ...