How has social media impacted NPS and customer feedback?

Mar 27, 2025 ... NPS Survey · A good NPS score, generally speaking, is anything between 0 and 30. · A score between 30 and 60, indicates that your clients love you ... Net Promoter Score NPS Survey Question. Typical NPS surveys consist of just one question. Considering your complete experience with our company, how likely ... Feb 5, 2025 ... What's a good Net Promoter Score? · Global benchmarks: How you compare to other businesses worldwide, including the average and median NPS. Sep 4, 2022 ... The rule of thumb is that anything below 30 is mediocre, whereas a score between 30-50 is good, a score between 50-70 is great, and a score ... Any net promoter score above zero is considered good, with scores above 50 considered exceptional. A negative score implies a user base with stronger negative ... Mar 5, 2019 ... The NPS score rating ranges from -100 to 100. Anything above the median of 0 is deemed to be a “good” NPS. Reichheld considers scores of 50 – 80 to be ... Aug 30, 2024 ... Achieving average Net Promoter Scores above 50 is excellent, suggesting that many existing customers are satisfied. A NPS score below 0 ... The score is calculated by subtracting the percentage of 0-6 responses from the percentage of 9-10 responses. For example, if 20% of customers answer 9 or 10 ... While NPS scores range from -100 to +100, their interpretation depends on your industry and market. What's a good Net Promoter Score for your industry? Statistically speaking, you want to have a positive score (more promoters than detractors). The higher above ...