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Can exceptional service turn a negative into a positive value perception?
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$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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what is customer perceived value Informational
- How can businesses use pricing to signal quality and value? How can businesses use storytelling to create a strong emotional connection with their brand and enhance the customer perceived value?
- How can businesses go beyond simply selling products or services to tell a compelling story about their brand?
- Can you name some businesses known for their strong perceived value?
- How can businesses foster communities that enhance value? How can offering guarantees or warranties affect customer perceived value?
- What are some best practices for service failure recovery? How can businesses leverage the principles of social comparison and reference groups to influence customer perceptions of value by highlighting the positive experiences and endorsements of others?
- What are the ethical considerations of using scarcity tactics? How can businesses leverage the power of social proof (e.g., reviews, testimonials) to enhance customer perceived value?
- Do personalized offerings enhance perceived value?
- What are some effective communication strategies for conveying the value of complex offerings? How can businesses leverage data on customer behavior and preferences to proactively anticipate needs and deliver enhanced customer perceived value?
- How can businesses turn service failures into opportunities to demonstrate their commitment to customer satisfaction and enhance perceived value?
- What are some key design considerations for maximizing perceived value? How can businesses create a sense of exclusivity or scarcity to increase the perceived value of their offerings?
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You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
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Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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