What are some common misconceptions about active listening in customer service?
In Stock
$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
Find similar items here:
what is active listening in customer service Informational
- How can active listening contribute to a positive customer experience? How does active listening relate to effective communication in customer service?
- What are the different stages or steps involved in the process of active listening? How does active listening impact the overall customer journey and experience?
- What are some strategies for sustaining a high level of active listening throughout a long and demanding workday?
- What are some challenges associated with actively listening to angry or frustrated customers?
- How can you use silence effectively as part of active listening?
- What are some techniques for summarizing complex customer issues accurately and concisely?
- How can active listening help in understanding the root cause of customer issues? How does active listening contribute to a more empathetic and human-centered customer service approach?
- What are some verbal cues that indicate active listening? How can you use silence strategically while actively listening?
- What are some strategies for actively listening when dealing with customers who are highly emotional? How can active listening be integrated into team meetings and internal communication processes?
- What are some future trends in customer service that highlight the importance of active listening?
-
Next Day Delivery by USPS
Find out more
Order by 9pm (excludes Public holidays)
$11.99
-
Express Delivery - 48 Hours
Find out more
Order by 9pm (excludes Public holidays)
$9.99
-
Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
-
Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store -
International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
No reviews yet. Only logged in customers who have purchased this product may leave a review.