How can you use silence effectively as part of active listening?
In Stock
$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
Find similar items here:
what is active listening in customer service Informational
- What unique considerations and strategies are involved in practicing active listening during customer service interactions conducted through video calls?
- How can active listening contribute to a reduction in customer churn? What are some strategies for maintaining objectivity while actively listening to emotional customers?
- If a customer service representative realizes they have not been actively listening, what are some effective ways to recover and re-engage? How does actively listening to customers contribute to building a stronger sense of trust and credibility between the customer and the service provider?
- How can active listening help in identifying unstated customer needs? What are some phrases that demonstrate active listening in customer service?
- What are some tools or resources that can help improve active listening skills? How can active listening contribute to a stronger brand reputation?
- How can active listening contribute to a positive customer experience? How does active listening relate to effective communication in customer service?
- In what ways can active listening be utilized as a valuable tool for gathering insightful information and feedback from customer interactions? How does the practice of active listening contribute to a more satisfying and positive experience for both the customer seeking assistance and the service representative providing it?
- In what specific ways does active listening lead to improved customer satisfaction and a more positive overall experience?
- What is the role and importance of personal reflection in the ongoing development and refinement of active listening abilities?
- How does the practice of active listening ensure greater accuracy in gathering essential information from customers? In what ways might cultural differences impact the process and interpretation of active listening in customer service interactions?
-
Next Day Delivery by USPS
Find out more
Order by 9pm (excludes Public holidays)
$11.99
-
Express Delivery - 48 Hours
Find out more
Order by 9pm (excludes Public holidays)
$9.99
-
Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
-
Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store -
International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
No reviews yet. Only logged in customers who have purchased this product may leave a review.