


How can active listening contribute to a positive customer experience? How does active listening relate to effective communication in customer service?
In Stock
$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
Find similar items here:
what is active listening in customer service Informational
- How can active listening be used to gather valuable insights from customer interactions? How does active listening contribute to a more satisfying experience for both the customer and the service representative?
- How can active listening contribute to a reduction in customer churn? What are some strategies for maintaining objectivity while actively listening to emotional customers?
- How can active listening help in creating a sense of trust and psychological safety for the customer? What are the benefits of active listening for personal and professional growth?
- In what ways does a commitment to active listening contribute to the ongoing improvement and evolution of customer service practices within an organization? What are the lasting, long-term benefits of making active listening a central priority within a comprehensive customer service strategy?
- What are some strategies for maintaining energy and focus while actively listening during long or challenging customer interactions?
- In what ways can active listening assist in identifying the fundamental or root cause of a customer's issue or problem? How does active listening align with and support a more empathetic and human-centered approach to customer service delivery?
- What are some ethical considerations related to recording customer interactions for active listening training? How can you provide constructive feedback to colleagues on their active listening skills?
- How can active listening be integrated into customer service training programs? How can you assess your own active listening skills in a customer service context?
- How can active listening help in understanding and responding to cultural differences in communication?
- What are some future trends in customer service that highlight the importance of active listening?
-
Next Day Delivery by USPS
Find out more
Order by 9pm (excludes Public holidays)
$11.99
-
Express Delivery - 48 Hours
Find out more
Order by 9pm (excludes Public holidays)
$9.99
-
Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
-
Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store -
International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
No reviews yet. Only logged in customers who have purchased this product may leave a review.