


What is the importance of developing strong de-escalation techniques for customer service and support professionals?
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what is difference between customer service and customer support Informational
- Is customer support generally a reactive or proactive function?
- What are the protocols for escalating and addressing potentially high-stakes customer dissatisfaction?
- What are the common challenges in providing consistent customer service across different channels?
- How does customer service handle requests for documentation or written confirmation of information?
- How can ongoing guidance and development opportunities help agents enhance their skills and improve their performance over time?
- What is the difference between customer service focused on immediate problem resolution versus empowering customers to help themselves in the future?
- What are the legal considerations in customer service interactions (e.g., data privacy)?
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- What are the guidelines and techniques for setting boundaries and maintaining professionalism while still attempting to provide assistance?
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