What are the key performance indicators (KPIs) for customer support teams?
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what is difference between customer service and customer support Informational
- How can empowering agents to take responsibility for resolving issues lead to increased customer satisfaction and employee engagement?
- How does customer service handle situations where the customer's issue is complex and requires collaboration across multiple support teams?
- How do companies balance specialized customer interaction roles with broader employee engagement in customer care?
- How does customer service contribute to creating a customer-centric culture within an organization?
- What are effective techniques for providing support through phone conversations?
- What is the importance of setting expectations with customers in service interactions?
- Can a company's commitment to providing excellent customer support translate into a more attractive and engaging work environment for current and prospective employees?
- What is the difference between customer service that is perceived as an expense versus an investment?
- How can individuals in demanding customer-facing roles maintain their well-being and effectiveness?
- What tools are used by customer support to assist customers in different languages?
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