Turning satisfied customers into advocates
In Stock
$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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what is csm Informational
- Tailoring interactions and support to individual customer needs
- Clarity and empathy in CSM communication How does CSM prioritize customer needs
- Serving as a voice for the customer and ensuring that their interests are considered in decision-making processes across different departments
- Monitoring customer health metrics, soliciting feedback, and addressing concerns before they escalate
- Expanding the customer's investment and strengthening their relationship with the company What are some effective techniques for managing customer expectations regarding the level of ongoing support they will receive after the initial onboarding phase
- Metrics used to measure CSM success What are common CSM tools
- Enhancing brand loyalty through customer success What are some common mistakes to avoid in CSM
- Minimizing misunderstandings and keeping projects on track How does CSM contribute to the development of a strong customer-centric culture by sharing customer insights and success stories across the organization
- Creating positive touchpoints that go beyond standard support interactions How does CSM contribute to the development of customer-facing documentation and resources
- Using insights from customer interactions to refine strategies
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Next Day Delivery by USPS
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Order by 9pm (excludes Public holidays)
$11.99
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Express Delivery - 48 Hours
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Order by 9pm (excludes Public holidays)
$9.99
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Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
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Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
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International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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