Tailoring interactions and support to individual customer needs
In Stock
$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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what is csm Informational
- Advocating for features and enhancements that will have the greatest positive impact on customer success What are some best practices for conducting effective business reviews with key customers
- Uncovering the root causes of issues and identifying opportunities to provide tailored solutions and support How does CSM handle situations where a customer is unresponsive or disengaged
- Sharing positive customer outcomes and testimonials to demonstrate the value of customer success initiatives
- Positions for individuals starting their career in customer success
- Fostering a sense of belonging and encouraging customer engagement How does CSM handle situations where there is a misalignment between the customer's understanding of the product and its actual capabilities
- CSM's focus on reducing customer effort How does CSM use feedback tools and surveys
- Demonstrating the value of the CSM team What is the relationship between CSM and product marketing
- Implementing strategies to mitigate churn What is the role of building relationships in CSM
- Implementing surveys, interviews, and other feedback mechanisms to gather insights and making tangible changes based on what customers say
- Clarifying the true responsibilities and impact of customer success managers
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Next Day Delivery by USPS
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Order by 9pm (excludes Public holidays)
$11.99
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Express Delivery - 48 Hours
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Order by 9pm (excludes Public holidays)
$9.99
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Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
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Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store -
International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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