Tracking and reporting on key performance indicators such as churn rate, customer satisfaction scores, and customer lifetime value
In Stock
$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
Find similar items here:
what is csm Informational
- Keeping customers informed about any potential delays and providing realistic timelines for resolution
- Identifying factors that lead to customers leaving
- Tailoring interactions to suit individual customer preferences
- Highlighting the ongoing benefits of the product or service How does CSM handle situations where a customer is expressing dissatisfaction but not providing specific details about their concerns
- Ensuring that commitments are met and promises are kept in a timely manner
- The role of automation in tech-touch CSM How do you build a successful CSM team
- Applying CSM principles in diverse business contexts What is the importance of empathy in CSM
- Guiding customers to effectively use and integrate the offering
- Collaborating effectively with sales, marketing, and product teams to align on customer goals and provide consistent support across all touchpoints
- CSM's role in gathering customer insights How does CSM use customer feedback
-
Next Day Delivery by USPS
Find out more
Order by 9pm (excludes Public holidays)
$11.99
-
Express Delivery - 48 Hours
Find out more
Order by 9pm (excludes Public holidays)
$9.99
-
Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
-
Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store -
International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
No reviews yet. Only logged in customers who have purchased this product may leave a review.