Providing insights into common customer inquiries and challenges to inform the creation of helpful content
In Stock
$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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what is csm Informational
- Tailoring the content to their specific needs and use cases, providing hands-on exercises, and ensuring ample opportunity for questions and answers
- Providing realistic estimates and keeping customers informed of progress throughout the resolution process
- Tracking and reporting on key performance indicators such as churn rate, customer satisfaction scores, and customer lifetime value
- Facilitating communication and finding common ground to align on goals and ensure a unified approach
- Empowering customers to become proficient users How does CSM handle situations where a customer is resistant to adopting new features or changes to the product
- The role of CSM in the renewal process What are common reasons for customer churn
- Finding mutually beneficial agreements that meet the customer's needs while also aligning with the company's business objectives
- Finding a balance between what is feasible and what the customer desires What is the role of humor in CSM interactions
- Collaborating and exchanging best practices and insights
- The onboarding process for new customers
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Next Day Delivery by USPS
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Order by 9pm (excludes Public holidays)
$11.99
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Express Delivery - 48 Hours
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Order by 9pm (excludes Public holidays)
$9.99
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Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
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Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store -
International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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